Jackie Lyon: registration barred by OMARA on 18 Jun 2024
A former agent barred from being registered again for a period of up to five years.
The decision stated a period of for a period of five year from 18 Jun 2024, which on its face runs until 18 Jun 2029. Decisions can be reviewed and varied, so confirm the current position on the register.
Reported from the OMARA disciplinary decisions register, read on 11 Sep 2026. The register is the authoritative source and it changes: decisions are reviewable, and suspensions and bars expire. Check it before you act on anything here.
What the Authority decided
On 18 June 2024, the Office of the Migration Agents Registration Authority (the Authority) decided to bar the Former Agent, Ms Jackie Lyon (MARN 0401336) from being registered as a migration agent for a period of five years, following an investigation into four (4) complaints about the Former Agent’s conduct.
The Authority found that the Former Agent breached her obligations under sections 13(1), 13(2), 15, 18, 20 and 33(a) of the Code and clauses 2.1, 2.8, 2.9 and 2.23 of the former Code whilst she was an RMA.
The Authority found that the Former Agent:
- Added unknown secondary applicants to visa applications without her clients’ (the primary applicants) knowledge or consent, and attempted to conceal this from the primary applicants for as long as possible;
- Significantly deviated in what she submitted to the Department from what was discussed/agreed between the Former Agent and the primary applicants regarding their visa applications;
- Submitted false personal information to the Department on visa applications regarding relationship status, employment and residential address details for the primary applicants, and bogus documents in order to support false relationships.
The Former Agent’s barring will be in effect for a period of five (5) years from the date of the Authority’s decision.
A copy of the decision with personal information and business names redacted is available below.
The decision summary above is reproduced from the Authority's published record of this decision, which also carries the decision document itself. Nothing has been added to it.
What a bar means if this was your agent
A bar is made under section 311A of the Migration Act and applies to a former registered agent — someone whose registration had already ceased, so there was nothing left to cancel. The Authority may bar them from being registered again for up to five years.
If this person was acting for you, they were not a registered migration agent at the time of the decision. Check what has actually been lodged in your name.
If this was your agent: the first week
- Find out where your application actually is. If you have an ImmiAccount, log in. The clock does not stop because your representation did.
- Check who the Department is writing to. A Form 956 makes an agent the authorised recipient, and correspondence sent to them is taken to have been given to you. A deadline sent to an inbox nobody reads is still a deadline.
- Get your file. Your documents are yours and the Code requires them back — originals first. How to get your file back.
- Work out what was paid and what was done. Ask for the itemised invoices and receipts the Code requires. Routes to recover money work better started early.
- Complain, if there is something to complain about. A published decision does not close your own file. Where to complain, and what OMARA can and cannot do.
- Only then, find someone else. A new agent needs the file and the dates. The first five steps are what make that first conversation useful instead of exploratory.
What this decision does not mean
It is a decision about one individual on one date. Only a person can be a registered migration agent — a company cannot — so it says nothing about anyone else at the same practice. Decisions of this kind are reviewable, and bars and suspensions expire. The register is where the current position lives.
Decision information sourced from the Office of the Migration Agents Registration Authority and used under a Creative Commons Attribution 3.0 Australia licence. VisaBid is not affiliated with OMARA or the Department of Home Affairs.
If you are named here and something does not match the published decision — including where a decision has since been set aside, varied, or has expired — tell us and we will correct or remove it. We report what the register says; when the register changes, this should change with it.
This page reports a regulator's decision and explains in general terms what that kind of decision means. It is not immigration assistance and not legal advice, and it cannot take your circumstances into account. Only a registered migration agent or an Australian legal practitioner may advise you on your own application.
Finding someone else
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