Rebecca Mason: registration cancelled by OMARA on 15 Nov 2018
Registration removed. The agent may not give immigration assistance, usually with a period before they may re-apply.
It was made about 7 years ago and did not state a fixed period in its published summary. It does not tell you this person's current registration status — check the Register of Migration Agents for that.
Reported from the OMARA disciplinary decisions register, read on 11 Sep 2026. The register is the authoritative source and it changes: decisions are reviewable, and suspensions and bars expire. Check it before you act on anything here.
What the Authority decided
On 15 November 2018, the Authority decided to cancel the registration of registered migration agent Rebecca Mason. This follows the Authority's investigation into 14 complaints in relation to the Agent's conduct. The Authority was satisfied that the Agent had breached clauses 2.1, 2.1A, 2.4, 2.6, 2.8, 2.19, 2.23, 5.2 and 5.5 of the Code of Conduct and was not a person of integrity and not a fit and proper person to give immigration assistance.
The Authority found that the Agent:
- Lodged incomplete nomination or visa applications, and or failed to respond to requests for further information, resulting in the refusal of those applications.
- significantly delayed or failed to lodge applications she had been engaged for, and misled clients that these applications had been lodged.
- advised of an inappropriate pathway that resulted in a client being excluded from Australia.
- failed to advise of a significant change affecting visa eligibility.
- had a conflict of interest resulting in an inappropriate visa options for two clients.
- Has not provided refunds as promised therefore retaining funds she is not entitled to.
- Has not acted in the legitimate interests of all of these clients.
An abridged version of the Authority’s decision can be accessed below. Personal details have been removed in the interests of protecting the privacy of the persons involved.
The decision summary above is reproduced from the Authority's published record of this decision, which also carries the decision document itself. Nothing has been added to it.
What a cancellation means if this was your agent
The registration is removed. The agent's name comes off the Register of Migration Agents and they may not give immigration assistance. A cancellation is usually accompanied by a period during which the person may not be registered again.
Nobody is acting on your matter right now. Treat this as urgent, and start with who the Department is writing to.
If this was your agent: the first week
- Find out where your application actually is. If you have an ImmiAccount, log in. The clock does not stop because your representation did.
- Check who the Department is writing to. A Form 956 makes an agent the authorised recipient, and correspondence sent to them is taken to have been given to you. A deadline sent to an inbox nobody reads is still a deadline.
- Get your file. Your documents are yours and the Code requires them back — originals first. How to get your file back.
- Work out what was paid and what was done. Ask for the itemised invoices and receipts the Code requires. Routes to recover money work better started early.
- Complain, if there is something to complain about. A published decision does not close your own file. Where to complain, and what OMARA can and cannot do.
- Only then, find someone else. A new agent needs the file and the dates. The first five steps are what make that first conversation useful instead of exploratory.
What this decision does not mean
It is a decision about one individual on one date. Only a person can be a registered migration agent — a company cannot — so it says nothing about anyone else at the same practice. Decisions of this kind are reviewable, and bars and suspensions expire. The register is where the current position lives.
Decision information sourced from the Office of the Migration Agents Registration Authority and used under a Creative Commons Attribution 3.0 Australia licence. VisaBid is not affiliated with OMARA or the Department of Home Affairs.
If you are named here and something does not match the published decision — including where a decision has since been set aside, varied, or has expired — tell us and we will correct or remove it. We report what the register says; when the register changes, this should change with it.
This page reports a regulator's decision and explains in general terms what that kind of decision means. It is not immigration assistance and not legal advice, and it cannot take your circumstances into account. Only a registered migration agent or an Australian legal practitioner may advise you on your own application.
Finding someone else
Post what you need and registered migration agents and Australian legal practitioners quote you for it in writing — a fixed fee, or an hourly rate with an hours estimate, GST included, with government charges itemised separately so a cheap-looking quote cannot quietly leave one out. Applicants pay nothing. Every quote carries the individual's MARN or practising certificate details, so you can run the same check that brought you here.
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