How we verify every provider
A badge is only worth what stands behind it. Here is exactly what we check, how often, and what we do not claim.
Before a profile goes live
- Credential type. The applicant declares a MARN or an unrestricted practising certificate. There is no third option.
- Format check. A MARN is seven digits and the first two are the year of first registration, so an impossible number is rejected before a human ever sees it.
- Register check. We look the number up on the OMARA public register and confirm the name matches and the status reads current. For lawyers we check the relevant state or territory register of practitioners.
- Documents. Registration certificate or practising certificate, and current professional indemnity insurance.
- Expiry recorded. Registration is annual. We store the expiry date, and the platform enforces it whether or not anyone is watching.
After that
- Monthly re-checks against the register.
- Automatic suspension the day a recorded registration expires. A suspended provider cannot quote, cannot be engaged, and disappears from the directory.
- Standing is re-checked again at the moment a client accepts a quote, because a registration can lapse between the quote and the decision.
- Every profile, quote and message screened for prohibited claims.
What our badge does not mean
Verified means we checked that this person is entitled to give immigration assistance and that their registration was current when we looked. It is not a quality rating, an endorsement, a prediction about your case, or a guarantee against a dispute. We are not the regulator and we do not pretend to be.
The register is public. Please check it yourself before you pay anyone anything - portal.mara.gov.au. If what you find there does not match what you see here, tell us immediately.
If something is wrong
Report it to us and we will act, but you have stronger avenues than us and you should use them: complaints about a registered migration agent go to OMARA; complaints about a lawyer go to the legal services commissioner in their state or territory; and conduct by someone who is not registered at all is a matter for the Australian Border Force, because it is a criminal offence.