Christina Chang: registration cancelled by OMARA on 24 Sep 2020
Registration removed. The agent may not give immigration assistance, usually with a period before they may re-apply.
It was made about 5 years ago and did not state a fixed period in its published summary. It does not tell you this person's current registration status — check the Register of Migration Agents for that.
Reported from the OMARA disciplinary decisions register, read on 11 Sep 2026. The register is the authoritative source and it changes: decisions are reviewable, and suspensions and bars expire. Check it before you act on anything here.
What the Authority decided
On 24 September 2020 the Office of the Migration Agents Registration Authority (the Authority) cancelled the registration of migration agent Ms Christina CHANG (MARN 9254751). Following an investigation into three complaints, the Authority found that Ms CHANG had not demonstrated that she possessed the knowledge, trustworthiness and character required of a registered migration agent and necessary to fulfil her responsibilities. The Authority found that Ms Chang:
- Did not deal with her clients in a competent, diligent and fair manner by lodging applications with no prospects of success and unnecessarily increasing costs to the clients.
- Lacked consideration for her clients’ interests, causing each client financial loss and considerable stress,
- Caused a significant detriment to her clients in that they lost their opportunities to work and gain permanent residence in Australia.
- Failed to respond to the complaints made by her clients.
The Authority also found that Ms Chang failed to declare in her applications to renew her registration that she was subject to investigation by the Legal Profession Board of Western Australia, and subsequently subject to disciplinary action as a result of that investigation.
The Authority was satisfied that Ms Chang had engaged in conduct in breach of her obligations under clauses 2.1, 2.3, 2.4, 2.8, 2.17, 2.19, 5.2, 5.3 and 9.3 of the Code and was not a person of integrity or is otherwise not a fit and proper person to give immigration assistance. A redacted of the Authority’s decision can be accessed below. Personal details have been removed in the interests of protecting the privacy of the persons involved.
On 12 August 2022 the Administrative Appeals Tribunal dismissed the Agent's application for review of the cancellation decision because she had repeatedly failed to comply with Tribunal directions
The decision summary above is reproduced from the Authority's published record of this decision, which also carries the decision document itself. Nothing has been added to it.
What a cancellation means if this was your agent
The registration is removed. The agent's name comes off the Register of Migration Agents and they may not give immigration assistance. A cancellation is usually accompanied by a period during which the person may not be registered again.
Nobody is acting on your matter right now. Treat this as urgent, and start with who the Department is writing to.
If this was your agent: the first week
- Find out where your application actually is. If you have an ImmiAccount, log in. The clock does not stop because your representation did.
- Check who the Department is writing to. A Form 956 makes an agent the authorised recipient, and correspondence sent to them is taken to have been given to you. A deadline sent to an inbox nobody reads is still a deadline.
- Get your file. Your documents are yours and the Code requires them back — originals first. How to get your file back.
- Work out what was paid and what was done. Ask for the itemised invoices and receipts the Code requires. Routes to recover money work better started early.
- Complain, if there is something to complain about. A published decision does not close your own file. Where to complain, and what OMARA can and cannot do.
- Only then, find someone else. A new agent needs the file and the dates. The first five steps are what make that first conversation useful instead of exploratory.
What this decision does not mean
It is a decision about one individual on one date. Only a person can be a registered migration agent — a company cannot — so it says nothing about anyone else at the same practice. Decisions of this kind are reviewable, and bars and suspensions expire. The register is where the current position lives.
Decision information sourced from the Office of the Migration Agents Registration Authority and used under a Creative Commons Attribution 3.0 Australia licence. VisaBid is not affiliated with OMARA or the Department of Home Affairs.
If you are named here and something does not match the published decision — including where a decision has since been set aside, varied, or has expired — tell us and we will correct or remove it. We report what the register says; when the register changes, this should change with it.
This page reports a regulator's decision and explains in general terms what that kind of decision means. It is not immigration assistance and not legal advice, and it cannot take your circumstances into account. Only a registered migration agent or an Australian legal practitioner may advise you on your own application.
Finding someone else
Post what you need and registered migration agents and Australian legal practitioners quote you for it in writing — a fixed fee, or an hourly rate with an hours estimate, GST included, with government charges itemised separately so a cheap-looking quote cannot quietly leave one out. Applicants pay nothing. Every quote carries the individual's MARN or practising certificate details, so you can run the same check that brought you here.
VisaBid does not give immigration assistance, is not a migration agent, and takes no percentage of anybody's fee.