Jie Zhan: registration cancelled by OMARA on 21 Jan 2026

What the Authority decided

Decision Date: 21 January 2026

Agent Name: Jie Zhan

MARN: 0639485

Decision: Cancellation

On 21 January 2026, the Office of the Migration Agents Registration Authority (the Authority) decided to cancel the registration of Registered Migration Agent (RMA), Ms Jie Zhan (MARN 0639485).

The Authority is satisfied that:

• The RMA is not a person of integrity or is otherwise not a fit and proper person to give immigration assistance as per paragraph 303(1)(f) of the Act.
• the Agent breached her obligations under sections 13(1), 13(2), 17, 18(1), 23, 32(3), 33(a), 33(b), 35, 38, 42, 48, 49, 55 and 56 of the Code.

The Authority found that the RMA:

• Failed to maintain client files including records of oral communication.
• Failed to maintain client confidentiality.
• Failed to comply with the Authority’s request for documents.
• Failed to take all reasonable steps to ensure that no member of the agent’s business provided immigration assistance.
• Did not act in the legitimate interests of her client or have regard to his dependence on her knowledge and experience as an RMA.
• Failed to provide her clients with service agreements, consumer guides, invoices and receipts.
• Engaged in conduct that is likely to damage the reputation of the migration advice industry.
• Failed in her duty to act professionally, ethically, honestly and with integrity.

The decision summary can be found below.

On 21 January 2026 the Agent lodged an application for review of the cancellation of her decision with the Administrative Review Tribunal

The decision summary above is reproduced from the Authority's published record of this decision, which also carries the decision document itself. Nothing has been added to it.

What a cancellation means if this was your agent

The registration is removed. The agent's name comes off the Register of Migration Agents and they may not give immigration assistance. A cancellation is usually accompanied by a period during which the person may not be registered again.

Nobody is acting on your matter right now. Treat this as urgent, and start with who the Department is writing to.

If this was your agent: the first week

1. Find out where your application actually is. If you have an ImmiAccount, log in. The clock does not stop because your representation did.
2. Check who the Department is writing to. A Form 956 makes an agent the authorised recipient, and correspondence sent to them is taken to have been given to you. A deadline sent to an inbox nobody reads is still a deadline.
3. Get your file. Your documents are yours and the Code requires them back — originals first. How to get your file back.
4. Work out what was paid and what was done. Ask for the itemised invoices and receipts the Code requires. Routes to recover money work better started early.
5. Complain, if there is something to complain about. A published decision does not close your own file. Where to complain, and what OMARA can and cannot do.
6. Only then, find someone else. A new agent needs the file and the dates. The first five steps are what make that first conversation useful instead of exploratory.

What this decision does not mean

It is a decision about one individual on one date. Only a person can be a registered migration agent — a company cannot — so it says nothing about anyone else at the same practice. Decisions of this kind are reviewable, and bars and suspensions expire. The register is where the current position lives.

Decision information sourced from the Office of the Migration Agents Registration Authority and used under a Creative Commons Attribution 3.0 Australia licence. VisaBid is not affiliated with OMARA or the Department of Home Affairs.