Acceptable use
Short, because it is not complicated.
Version 1.0 · last updated 10 Sep 2026. We tell registered users before a material change takes effect.
Nobody may
- Give immigration assistance for a fee without being entitled to. Only a registered migration agent or an Australian legal practitioner may. Doing otherwise is an offence under section 280 of the Migration Act carrying up to ten years imprisonment, and we report it.
- Guarantee or promise a visa outcome, or state that a particular decision can be procured. Section 26 of the Code prohibits it and our screening blocks it before publication.
- Imply a relationship with the Department of Home Affairs or OMARA, including phrases such as "Government registered", "MARA approved" or "official visa partner".
- Offer, request or supply false documents or information - fabricated payslips, experience letters, bank statements, sham relationships, purchased sponsorships. This is where we close an account without warning and report it.
- Solicit payment off-platform before an engagement, or ask a client to pay into a personal account. Section 51 of the Code prohibits taking money before a signed service agreement, and off-platform payment removes every protection the client came here for.
- Harass, threaten, defame or discriminate against anyone.
- Scrape, resell or republish case briefs, provider profiles or reviews.
- Attempt to access another user's case, documents or messages, or probe the platform's security in a way that risks other people's data.
- Impersonate another person, provider or organisation, or use a MARN that is not theirs.
Providers additionally must not
- Quote a fee that is not a fixed fee or an hourly rate with an estimate of hours, or that is not stated inclusive of GST (section 46).
- Mark up a disbursement, or present a government charge as part of their own fee.
- Publish a review response that discloses anything about the client's matter. Confidentiality under section 35 survives a bad review.
- Continue to hold themselves out on this platform after their registration lapses, is suspended or is cancelled.
What happens
Depending on what it is: the content is refused with the rule quoted back to you, the account is suspended pending an explanation, or the account is closed and the conduct reported to OMARA, the relevant legal services commissioner, or the Australian Border Force. Where money is held or a payment can still be reversed, we act to protect the client first and argue afterwards.
Report anything to trust@visabid.io.
They were prepared carefully and with the current law in mind, but they have not been settled by an Australian legal practitioner. If you are relying on them to run a business, have them reviewed. If you are a user relying on them to understand your rights, note that your rights under the Australian Consumer Law exist whatever any document says.